Why immigration attorneys should use call answering service: Explained in 2025
A lot of people have an opinion when it comes to immigration. However, historically and in the foreseeable future, it will continue being a major contributor to the population growth of the US. We are really a nation of immigrants, with the attraction of the American dream and soaring levels of instability globally pushing people from all places to seek safe passage to this nation.
Unfortunately, immigration is no cakewalk. Immigration law, almost a close second to tax law, is regarded as one of the most complicated areas of the law. Most potential immigrants both those seeking employment and those applying for asylum, would greatly benefit from professional legal representation if they ever are to enter the country legitimately. It is here that immigration law firms come in.
An Answering Service Filters and Prioritizes Phone Calls for Your Lawyers Once They Return to The Office
You should also have an answering service for your immigration law firm. For example, such a service ensures priority calls from almost all other calls made by the clients. Instead of spending a lot of valuable time and treasure sorting out those recorded calls every night and answering those in order, an answering service ensures that the first thing comes first emergency calls. This can be critical in legal matters, with sometimes lifelong opportunities riding on winning or accepting.
Not all calls are the same. What appears an urgent matter to a client may not constitute a crisis for your office. An answering service will therefore partner your law firm in designing generic scripts on how to manage incoming messages. Hence, answering agents will have the expertise to know what clients require urgent attention and what clients can wait until later depending on your preferences.
The Answering Service of Your Firm, Clients Can Talk to Someone Even After Your Office Closes
When you have hired out an answering service, your offices never close. While a client may not be able to communicate with a paralegal or a specific attorney that can help with his or her case, the client will rest assured that someone will receive their message and relay it to the proper person without delay. On the other hand, this gives the client someone to hold responsible as this specific person they are talking to should pass on their messages.
This factor comes in very handy for prospective clients who are trying your services for the first time. More often than not, prospective clients surf the net all day and all night looking for an immigration attorney they can relate to. Most of them would like to catch that moment and actually speak to someone concerning their legal options. Answering agents would provide little more than the ambiance of chatting an initial consultation. However, it goes a long way in answering the general questions and concerns of prospective clients. The cherry on the cake is that an answering service can schedule a time when the more in depth conversation can happen either in the office or on the phone through a booked appointment.
An Answering Service Provides Bilingual/Multilingual Services
As an immigration law firm, you will likely have clients who speak different languages. Not being able to converse with your clients can put you in an embarrassing and frustrating situation. If you employ an answering service, however, this will alleviate any language barrier issues. The answering service provides bilingual services. This enables you to offer bilingual support so your customers can choose which language they are most comfortable with, either English or Spanish.
Scripts will be dialed and dependent on your parameters offered to your client, whereby the answering agents utilise the script that is most preferred by the caller. Further, you get to choose how those messages are to be conveyed to your clients through the service. This builds up your credibility to those clients who speak other languages and shows that you are truly interested in serving them well. And then, of course, there is one less advantage returning your phone calls, which will allow you to focus on everything else.
An Answering Service Increases Billable Hours
When one takes up law, the reality of working long, tiring hours is thrust upon him, so it is no surprise that a study conducted by a reputable job site states that the average lawyer works 66 hours in a week. Interestingly, only 46 of these hours could be billable. Practicing law is not the same as running a business. Other studies suggest that a lawyer spends just under two thirds of his/her time on billing hours since the majority of time is consumed in finding clients, dealing with administrative duties, or suffering phone interruptions. How can answering service help?
1. Fewer Interruptions
An answering service cuts off interruptions to a great extent when it comes to attending to calls. The service helps ascertain which calls require you to immediately cease whatever you are doing and attend to them, whereas the other calls can wait. Less interruption on your work and practice leads to maximized productivity and efficiency. Say being interrupted ten times within a day. One can imagine the productivity that could be achieved! Minutes well spent create more time for billable duties. An answering service shall free you one or two hours daily to spend on billable work.
2. Finding New Clients
The most decisive factor in a client’s decision to choose one attorney over another is how fast the attorney returns his or her call. With an answering service, the client’s calls will be picked up in the shortest possible time. Answering agents will win valuable info from the client and assure them that you will be contacting them. Accordingly, you would be able to respond to high-value leads faster than your competitors, with less risk of losing potential clients. Thus, an answering service can largely reduce the time spent looking for new clients and let you get back to work that is actually billable.
3. Administrative Tasks
Some administrative tasks cannot be avoided. However, a legal answering service can save you a few invaluable minutes every day, which, after some time, will add up considerably. You may reduce the percentage of time you spend making and receiving phone calls or listening to voicemail messages by hiring a legal answering service to take calls, filter out those that are not urgent to you, organize your messages, and schedule appointments.
Legal answering service means an assistant who will spare you unwanted, pointless conversations and, from that, the wasted time called phone time. Your conversations will rather be substantial as you promptly return calls fully loaded with relevant information. Any discussion back with a client, potential client(s), or court systems becomes reduced as you have answering service support at every corner.
Business Development for Current Clients
The answering service benefits prospects and will also be more than useful to current clients. Nothing beats the fact that they’ve trusted you forever, but nothing much brings home the point like having a 24 by 7 staff for them. With an answering service, you will be rest assured that their calls are always answered and any emergency is forwarded timely to the right person.
Benefits of an Answering Service: The Answering Service as an aid to all its clients: A law firm answer probably is very busy. It is easy for a call from a client to slip away or not be properly redirected if something “more pressing” comes along. An answering service takes care of things and puts it on record regarding calls, and the time they get taken care of.
To stand out, your immigration firm must use an answering service.
Keep in mind that clients can choose from myriad immigration law firms. Still, customer care and service can keep one firm in an individual’s mind over another. Our call answering service will highlight a customer service experience that would put the firm at the top of the client’s mind every time the phone rings. You will be able to leave the office at any time to go to court or chase leads, knowing that any client who calls looking for you will be in good hands. Customer loyalty is built on mutual respect, which in turn enhances your firm’s reputation and promotes business through word of mouth recommendations and positive reviews online.
